1. HOW TO BUY

1.1 Making Payments

Making Payments on Doya is easy!

Payment can be made by PayPal, Visa, Visa Electron, Visa Debit and MasterCard. You must be able to confirm that the credit/debit card that is being used is your own, or that you have been specifically authorized by the owner of the credit/debit card to use it.

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Doya.Deals, we will not be liable for any delay or non-delivery.

Where applicable, prices are inclusive of VAT.

All credit/debit card transactions on this site are processed using Shopify – a secure third party online payment gateway that encrypts your card details in a secure host environment.

1.2 Delivery Options

We can ship locally to addresses located within the United Kingdom, and to select international destinations. 

When you place your order, you will get real-time shipping quotes and approximate delivery time for your order based on the availability of your items.

Depending on your region, shipping date estimates will appear on the shipping quotes page

1.3 Buyer Protection

Doya protect all purchases you make right from when you Order, to Delivery.

We want you to shop with absolute confidence. This is why we provide you with buyer protection and certain guarantees which ensures that you will receive your item as described and within the specified delivery timelines.

Guarantees We Provided:

1.     A FULL Refund if for any reason you do not receive your order within the delivery timeline specified when checking out.

2.     A FULL or PARTIAL Refund if the product you receive, is significantly different from the one you ordered. You can either return it and get a Full Refund or keep it and get a partial refund.

Please check our Shipping & Returns Policy for more information.

How does Buyer Protection Work?

If you have any problems with your Order (e.g. Order not received or Product not as described), please Contact Us so we may help solve your Problems in an expeditious manner.

1.4 New User Guide

Welcome to Doya.Deals

We’d like to make your shopping experience smooth, easy and enjoyable. Here are some tips on how to register, shop and make payment when using Doya.Deals:

Account Registration / Signup

1.     To Shop on Doya.Deals, you will need to register for an account through our Registration Page. When registering, please make sure that you have a valid email address. After registering for an Account, you can Log in to your dashboard area.

2.     Once you register, you will receive a Confirmation message (Check inbox or spam/junk folder), Please Click on the link provided in the message, to activate your Account. After successful activation, you can Log in to your  account dashboard area.

Product Search and Shopping

1.     After registration and activation, head over to Doya.Deals Homepage where you can search for your favourite products, by either using the search bar or the product categories.  

2.     Once you locate the desired product, you can select size/colour options and click the “ADD TO CART” button, to add the Product to your Shopping Cart.

3.     Repeat this process in (2) above for all other Products, you want to shop.

Checking out

1.     The next step after shopping is Payments and Checking out.

2.     Click on the Cart Icon which will lead you to the Cart Page. Select “Proceed to Checkout”. This action will take you to the Checkout Page.

3.     On the Checkout Page, follow the steps provided namely: Enter your Shipping Address, Payment Method and Details and thereafter make payments and complete the Order.

4.     You will receive an Order Complete message on your email inbox, containing product details, amount paid, shipping method and delivery timeline.

5.     Sit back and relax, your Order will be processed and shipped to you on or before the stated delivery timeline.

If you have any questions about this New User Guide, feel free to Contact Us.


 

2. CUSTOMER SERVICE

2.1 Product Terms and Conditions

Last Updated: 9th January 2020.


1. Introduction

Please read these Product Terms and Conditions ("Agreement", "Terms and Conditions") carefully before using www.doya.deals (the "Site") operated by Doya.Deals ("us", "we", or "our"). This Agreement sets forth the legally binding terms and conditions for your use of the Site and purchase of the Product (as herein defined) from the Site.

By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or purchasing Products from our Site, you agree to be bound by these Terms and Conditions.

2. Products

2.1 Our Products

a) Although we have made every effort to display the colours accurately, the images of the products on our site are for illustrative purposes only.

b) We cannot guarantee that your computer's display of the colours accurately reflects the colour of the products, your products may vary slightly from those images. Although we have made every effort to be as accurate as possible, all sizes, dimensions and measurements indicated on our site are approximate.

2.2 Price Changes

Doya reserves the right to change individual product prices at any time without prior notice.

3. Order Processing and Shipping Policy


3.1 Processing Guidelines

All products on the site are subject to availability and payment being received before the order is processed. Doya will contact you if the Products you have ordered is out of stock, or if additional identification is needed for credit card verification.

3.2 Shipping Policy

We shipping to most regions in the world. When you place your order, you will get real-time shipping quotes and an approximate delivery time for your order based on the availability of your items, shipping options you choose and destination. Depending on the shipping option you choose, shipping date estimates will appear on the shipping quotes page.

4. Returns, Refunds and Exchanges

4.1 Returns

We accept returns on most Products within seven (7) days of receipt, for items that HAVE NOT BEEN OPENED, ALTERED or USED, and with ALL tags and/or stickers attached AND accompanied with original Sale Receipts.

4.2 Exchanges

All exchange notices must be received to our office within seven (7) days of receiving your order. We will do our best to fulfil your exchange request. If your desired replacement item is no longer available we will help you find another item you like, or process a refund if the item falls within our return policy.

4.3 Returns Procedure

If you want to return or exchange your order, you must take reasonable care of them and they should be returned unused and in their original condition, within 7 days of receipt, from the original delivery address. We recommend that you ask the Post Office or other carrier for proof of posting and insure the return shipment, as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse.

In case of dispute, we also recommend you retain the proof of sending. Without this, we cannot process an exchange if we do not receive the returned items. Please Contact Us so we may provide you with a Return Address.

All returns must be received by our office within 14 days of receiving your order. Please choose your shipping method accordingly. You will be required to meet all costs incurred in returning the item to us.

4.4 Refunds

We will be able to issue your refund within 30 days of us receiving the returned item. All refunds will be issued through the original method of payment.

5. Damaged or defective goods

At Doya.Deals, we are committed to selling only first-quality products. To that end, we employ several quality checks before an item is shipped. If you have received a damaged or defective item, please Contact Us within three (3) days of receiving the order to be eligible for a full refund or a free exchange with a replacement item.

6. Product Warranty and Repair of Defective Products

You understand and acknowledge that Doya is not the manufacturer of the Products sold on the Site, and that the only guarantees offered are those of the Product Manufacturer, and not Doya. All the products are sold such as they are per Manufacturer’s Warranty.


7. Miscellaneous Terms


7.1 Intellectual Property

The Site and its original content, features and functionality is owned by Doya and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.


7.2 Third-Party Websites

You may find Content on our Site that link to the sites and services of our partners, suppliers, sponsors, licensors and other third parties.

We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.


7.3 Events Outside our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Agreement that is caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities. This does not affect your statutory rights.

7.4 Termination

We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.


7.5 Discrimination and Limitation of Liability

The Site is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. 

To the extent permitted by law, Doya.Deals will not be liable for any indirect or consequential loss or whatever damage (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Site

Doya makes no warranty that the functionality of the Site will be uninterrupted or error-free, that defects will be corrected or that the Site or the server that makes it available are free of viruses or anything else, which may be harmful or destructive.


7.6 Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.


7.7 Entire agreement

These terms and conditions and other notices elsewhere on our Site contain the whole agreement between us and you relating to Access to our site and Purchase of Products thereof. No other terms or conditions will form part of the Agreement between you and us.


8. Contact Us.

If you have any questions concerning these Terms and Conditions, please Contact Us.


3. PARTNER PROMOTION

3.1 Partnerships

Let’s be Friends!

Interested in Partnering with us? Please fill the form below and we’ll get back to you

[Name]

[Address]

[Email]

[How we can Partner]

[Submit]

 

3.2 Affiliate Program

Doya  Affiliate Program is a great way for you to get paid commissions just for recommending our Products.

All you have to do is sign up for an Affiliate Account, get your special Affiliate link, share with family, friends and colleagues, and for every Product Sale we receive through your affiliate link, you earn money.

It’s that simple.

How it Works

Utilizing our Affiliate Program Tools, you will be provided with a unique Tracking link and Coupon codes, you will then acquire new signups for our Products and then receive a commission of 10% per each Sale.

Step 1: Promote

Using your Website, Personal or Social network, you can promote our products, providing a Coupon or clickable affiliate link.

Step 2: Referral Sign up and Product Purchase

Your referral will then visit and sign up directly at www.doya.deals and Purchase any of our Products

Step 3: Earn

Earn 10% for each Sold Product and receive Instant payments through PayPal or Cheque once your earnings accumulate to £100 or more.

It really is that Simple.

Affiliate Resources

We will provide you with the following Tools and Resource so you can market our Products with Confidence:

·      Marketing Resources (Logos and Marketing Graphics)

·      Reliable Tracking – Get detailed insights into your efforts including conversion rates and commission payments

·      And Much More

Have Questions?

For questions about the Affiliate Program, Support or Advice, Please feel free to Contact Us.